Functions of a Self-Ordering Kiosk

What Are the Functions of a Self-Ordering Kiosk MUST Have for Your F&B Restaurant? 

Nowadays, we can see self-ordering kiosks popping up all over the world, and the most frequently appearing self- ordering kiosks are standing kiosks. The self-service ordering system is a management system for fast food restaurants and quick service stores such as bubble tea shops. This technology consists of a touchscreen-equipped with a user-friendly digital interface by displaying the restaurant’s menu and guide the customers from building their meal to payment, and the orders will immediately send to the kitchen for food preparation. Self-ordering kiosks help restaurants reduce wait times, prevent order errors, and most importantly, it also helps to enhance the ordering experience of customers and improve the brand image of the restaurant.  

Today, we dive into the key functions should a reliable self-ordering kiosk have for your restaurant. 

Language selection 

You should make this feature one of the most important features of the self-service ordering kiosk so that your local or international customers can easily understand the content of the software application in different languages.

Custom Menu and Order Function 

This feature is a must-have feature in the self-ordering software application, which means that customers can order food themselves. A proper self-ordering system allows business owners to update menu items and price lists at any time. It can define the dining mode, and customers can select dining in restaurants, or order takeaways.  In addition, they can customize their dishes by simply adding or removing optional ingredients or side dishes.  

Payment Terminal 

After the customers complete the order, they can proceed with the checkout payment. The payment process should be placed in a highly secure state to protect customers and protect the quality of service. To accept payments at a self-service kiosk, you need to choose a trusted payment terminal that can fully integrate credit card processing or make contactless payments via NFC. 

User-Interface Design 

The main interface of the system should be easy-to-use, functionality, and designed with an attractive layout. If the user interface of your application is impressive, your customers will be happy to use it and they will visit your restaurant again.  

Seasonal Advertisement 

Who would not like discount or new menu items? When no one touches the display, promotional advertisements, membership rewards, brands, loyalty campaigns, seasonal packages, and holiday discounts can easily grab the attention of passers-by and help boost sales. 

Conclusion 

Now, the COVID-19 pandemic has completely changed the way independent restaurants think about self-service kiosks. Most restaurants are using this technology to simplify takeaway orders and reduce face-to-face contact to ensure the safety of employees and customers. Looking for a self-service ordering kiosk for your business? Contact us to arrange a free demo session on our range of different types of self-ordering kiosks to suit your daily business operation.